Payments & Cancellation Policy

1. Introduction

This Payments & Cancellation Policy governs all bookings, deposits, cancellations, refunds and payment terms for the boat tours and charters offered through cruisescorfu.com and operated by SeaDreamers, whether booked through our website, email, phone or in person.

Please read this document carefully before making a booking.

2. Prices

All prices shown on the website or provided in offers:

  • Are in Euros (€)
  • Include any applicable VAT
  • Do not include optional extras unless specified in writing (e.g., transfers, special services, catering, taxes, marina fees, fuel supplement, crew gratuity)

Prices may change without prior notice until a booking is confirmed.

3. Payment Policy

A 50% deposit is required to confirm your booking. The remaining balance must be paid no later than 24 hours before the scheduled departure.

Payment can be made via bank transfer or secure online payment link. Alternative payment methods may be available upon prior arrangement.

All bank charges, currency conversion fees and transaction fees are the responsibility of the guest.

Bookings are subject to our cancellation policy.

4. Cancellation and Refund Policy

4.1 Cancellation by the Customer

All cancellation requests must be submitted in writing by email.

  • 12 days or more before departure: full refund of the deposit paid, with no cancellation fee.
  • 0-11 days before departure: 50% of the deposit paid will be retained as a cancellation fee.

Any applicable refund will be processed using the original payment method, where possible.

4.2 Weather Conditions and Safety

The safety of our guests and crew is our top priority. All trips are subject to weather and sea conditions.

If SeaDreamers determines that a trip cannot safely take place due to adverse weather or sea conditions, customers may choose between:

  • A full refund of all amounts paid; or
  • Rescheduling the trip to an alternative date, subject to availability.

If the originally planned route is not considered safe but an alternative route is possible, SeaDreamers may propose an alternative itinerary, subject to the agreement of the customer.

Ordinary changes in weather forecasts do not automatically entitle customers to a refund if the trip can safely proceed.

4.3 Cancellation by SeaDreamers

If SeaDreamers is unable to provide the booked service due to operational reasons, including a technical failure of the vessel, and no suitable alternative acceptable to the customer can be arranged, the customer will be entitled to a full refund of all amounts paid or may choose to reschedule, subject to availability.

4.4 No-Show and Late Arrival

If customers fail to arrive at the agreed meeting point at the scheduled time without prior notice, the booking may be treated as a no-show and the full booking price may be charged, subject to applicable law and the circumstances of the delay.

The departure and meeting times are fixed and clearly stated in the booking confirmation. Customers are required to arrive at the designated meeting point on time.

4.5 Booking Changes

Requests to change the booking date must be submitted at least 12 days before departure and are subject to availability.

4.6 Refund Processing

Approved refunds will be processed within 10 business days. The time required for the funds to appear in the account of the customer may depend on the bank or payment provider.

4.7 Exceptional Circumstances and Consumer Rights

This policy is subject to applicable consumer protection laws. Nothing in these terms limits any mandatory rights that customers may have under applicable law.

5. Travel Insurance

We strongly recommend that all guests purchase comprehensive travel insurance covering:

  • Cancellation fees
  • Medical emergencies
  • Lost or delayed luggage
  • Weather disruption

Insurance costs are the responsibility of the guest.

6. Liability and Responsibility

By making a booking, you confirm:

  • You have the legal authority to agree to this policy
  • You accept responsibility for your personal and travel arrangements
  • You agree that SeaDreamers is not liable for indirect losses (e.g., travel costs not booked through us)

7. Governing Law

This policy shall be governed by the laws of Greece and any disputes will be resolved under Greek jurisdiction.

8. Contact

If you have questions regarding payments, cancellations or booking changes, you may contact us:

Email: [email protected]
Phone: +30 6946545555